Your right to privacy is very important. Support on the Spot (referred to below as “we” or “us”) recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information. 

By using our services, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below. 

For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is Support on the Spot with registered offices at Portsmouth Technopole, Kingston Crescent, Portsmouth, PO2 8FA. 

1 What personal information do we collect? 

We may collect and process the following data about you: 

2 How we use your information 

We use information about you in the following ways: 

3 Information we receive from other sources 

Support on the Spot work alongside third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, Page | 3 

device event information, location information, unique application numbers, and local storage. These sources provide their features, which are incorporated on our website and may have their own privacy statements. 

4 With whom is the information shared? 

We may disclose your personal information to third parties: 

5 Use of cookies 

Our cookie policy is applicable to all websites, messaging (online chats/emails) and services that we provide or are provided on our behalf. 

We use cookies and similar services to track customers’ use on our website, analyze customer trends and obtain customer information. 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if You select this setting You may be unable to access certain parts of Our site and You will not be able to carry out a transaction with Us unless you have adjusted Your browser setting so that it will refuse cookies, Our system will issue cookies when you log on to Our website. 

We use cookies to collect specific types of information including: 

Page | 4 

We work closely with third parties who may also supply us with analytical services. These third parties may provide us with analytical cookies for us to review. 

For further information about cookies, you may like to visit: www.allaboutcookies.org. 

6 Where we store your Personal Data 

All information you provide to us is stored on our secured servers within Europe, including the United Kingdom. We do not process payments from Credit or Debit cards as this is processed by PAYPAL and all details concerning the transaction will be help with them and subject to their data policy 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

7 Links 

Support on the Spot may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information you supply on such sites will not be within our control. 

8 How can you update the personal information you have provided to us? 

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your Support on the Spot Control Panel. 

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change this Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy on this page. You should make sure you periodically review the Privacy Policy to make sure it meets your needs. 

9 Your rights 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us at: help@supportonthespot.co.uk Page | 5 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

10 Contact Us 

Please e-mail any questions or comments you have about privacy to us at help@supportonthespot.co.uk 

Please note: by signing up for any of our services you agree to be bound by all Support on the Spot terms and conditions.