Find out more about us 

About us

Dedicated team

IT Solutions for every requirement

Support on the Spot was established in 1997 as an independent offsite backup provider using portable backup devices. In 1999, we grew to become a small consultancy firm that was contracted to IBM, Microsoft and Novell. Over the next 10 years, we progressed as a consultancy business and opened our first dedicated datacentre to provide cloud services to small recruitment firms in and around the south of England.

Today, Support on the Spot is a trusted provider of cloud and disaster recovery solutions for businesses. We operate out of three UK locations and provide IT support to large and small companies worldwide.

We recognise that every business has individual needs and work to tailor our service to each client’s requirements. Whether you’re looking for all-round IT support, assistance with upgrading your workforce or help to maintain cybersecurity, we can assist with your businesses needs.

UK-Based

Support when you need it

What sets us apart from our competitors is our response time. We do not operate a long and regimented queue system for our IT support helpdesk. We assist you quickly and efficiently so you can get back to work.

Our support team provide a friendly and personal one-to-one customer experience. We go the extra-mile to make sure your IT questions and problems are dealt with and resolved.

We do not operate a tiered system – we just deal with your issue rather than refer it up the chain to another department that requires another long wait. Our team knowledge share and work together to find the answer.

We also liaise with third-party providers on your behalf to provide a faster resolution. So, if you need your CRM or accounting software to integrate with your IT system but cannot get it to work; we will help you.

Support when you need it

What sets us apart from our competitors is our response time. We do not operate a long and regimented queue system for our IT support helpdesk. We assist you quickly and efficiently so you can get back to work.

Our support team provide a friendly and personal one-to-one customer experience. We go the extra-mile to make sure your IT questions and problems are dealt with and resolved.

We do not operate a tiered system – we just deal with your issue rather than refer it up the chain to another department that requires another long wait. Our team knowledge share and work together to find the answer.

We also liaise with third-party providers on your behalf to provide a faster resolution. So, if you need your CRM or accounting software to integrate with your IT system but cannot get it to work; we will help you.

UK-Based

There when you need us

Recovery when you need it

Our heritage is rooted in backup systems and cloud disaster recovery solutions, so our clients know they can rely on us when their back is up against the wall. We will act quickly to restore their systems and minimise the impact on business.

Make sure you speak to us about your servers, cloud storage and back-up systems so we can give you the best infrastructure and maximise our effectiveness when disaster strikes.

Highly- Skilled

The Support on the Spot Service

With a highly-skilled team of technicians manning our helpdesk and years of IT experience between us, Support on the Spot is ideally positioned to offer high quality IT advice and support. No matter your requirements, we are committed to finding a solution for your needs and providing the highest standard of support possible to you and your employees.

Regardless of which direction your business takes, Support on the Spot will work alongside your team to support your companies growth through amazing IT. It’s our mission to become an integral part of your team, allowing us to deliver to you the most effective IT support and solutions to meet your needs.

We love helping our clients and take pride in the high-quality service we offer. We understand how important it is to have a reliable IT system and are committed to putting our clients at the forefront of what we do. 

The Support on the Spot Service

With a highly-skilled team of technicians manning our helpdesk and years of IT experience between us, Support on the Spot is ideally positioned to offer high quality IT advice and support. No matter your requirements, we are committed to finding a solution for your needs and providing the highest standard of support possible to you and your employees.

Regardless of which direction your business takes, Support on the Spot will work alongside your team to support your companies growth through amazing IT. It’s our mission to become an integral part of your team, allowing us to deliver to you the most effective IT support and solutions to meet your needs.

We love helping our clients and take pride in the high-quality service we offer. We understand how important it is to have a reliable IT system and are committed to putting our clients at the forefront of what we do. 

Highly- Skilled

well established and here for you

The Team

well established and here for you

The Team

Tom Carter

Managing Director

Simon Carter

Helpdesk Manager

Phoebe Fiori

Helpdesk Technician

Nigel Webster

Chief Technical officer

Tabby Carter

Administrative Assistant

Liam Griffiths

Sales and purchasing Administrator

Seth Westrip

Chief operating officer

Cameron Chislett

Service Desk Technician

Jeremy Soester

Helpdesk Technician/GDPR Officer

Abbie Hooper

Service desk Technician

Tom Carter

Managing Director

Simon Carter

Helpdesk Manager

Phoebe Fiori

Helpdesk Technician

Nigel Webster

Chief Technical officer

Tabby Carter

Administrative Assistant

Liam Griffiths

Sales and purchasing Administrator

Seth Westrip

Chief operating officer

Cameron Chislett

Service Desk Technician

Jeremy Soester

Helpdesk Technician/GDPR Officer

Abbie Hooper

Service desk Technician

What People Say About Us

Our Client Testimonials

"Thriving IT services firm in the South Coast with strong UK presence... Good team of guys with solid tech skills and always putting customers first."
ALI SUBHAN
"Our company was recently having a number of IT issues due to old equipment, which SOTS had been supporting us with. SOTS suggested that we undertook a hardware upgrade, which we did. We now have no IT issues, a faster system, increased productivity and happy staff. None of this could've been achieved without SOTS guidance and support and we can not recommend them highly enough."
Emma Hunt MD for Selective Group

What People Say About Us

Our Client Testimonials

"Thriving IT services firm in the South Coast with strong UK presence... Good team of guys with solid tech skills and always putting customers first."
ALI SUBHAN
"Our company was recently having a number of IT issues due to old equipment, which SOTS had been supporting us with. SOTS suggested that we undertook a hardware upgrade, which we did. We now have no IT issues, a faster system, increased productivity and happy staff. None of this could've been achieved without SOTS guidance and support and we can not recommend them highly enough."
Emma Hunt MD for Selective Group

Discover how we can help you with your IT needs

Office hours: 8:30am -5pm 

Monday to Friday

Phone Number: 0800 1017 150

Email:  help@supportonthespot.co.uk

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